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All or part of the screen is black after connecting

When connecting to TurboLaw Cloud from a Windows PC, some users may experience an issue where the TurboLaw Cloud desktop screen appears entirely or partially black. You may see the login screen briefly when first connect, but the screen will go black or be partially black after that.

This is a known issue with the Microsoft Remote Desktop application. To work around this problem, follow these steps:

1. Open the Microsoft Remote Desktop app and click on "Show Options."

2. Then, click on the "Experience" tab and un-check the box labeled "Persistent bitmap caching."

 

3. Once this is done, you can click on "Connect" to connect to TurboLaw Cloud as you normally do.

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