When attempting to register TurboLaw, an error message may appear which says:
The automatic registration could not be completed for the following reason:
Unable to determine 10-digit firm phone number.
This may occur even if a phone number has been entered. TurboLaw uses the phone number you entered for your firm in the Welcome Wizard or on the My Firm tab of TurboLaw to identify you for the purposes of registration. If a phone number is not entered on the My Firm tab of TurboLaw, then you will be unable to register online.
In some cases, users have entered a phone number, but still received this message. This is because there were unrecognized characters entered in the phone number. TurboLaw automatically removes common characters (e.g. (, ), -, etc.), however some users have used characters such as a slash (e.g. "/") to separate the phone number. TurboLaw was unable to remove this character, and thus the phone number does not match the one on file with us.
In newer versions of TurboLaw (starting with the 2.48), TurboLaw recognizes more of these characters, and is able to remove them, allowing users to register TurboLaw online.
If you experience this problem, either update TurboLaw to obtain the fix, or re-enter your phone number without separation characters. Once TurboLaw is registered, you can re-enter your phone number with the extra characters (as you would like it to appear in documents).